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Account & Billing
Cancellation and Refunds
We offer flexible cancellation and refund policies to ensure you're satisfied with our service.
Cancellation Policy
- You can cancel your subscription at any time
- No cancellation fees or penalties
- Cancellation takes effect at the end of your current billing period
- You retain access to all features until the period ends
- Your data is deleted within 30 days of cancellation
How to Cancel
- Go to Settings → Subscription
- Click "Cancel Subscription"
- Confirm your cancellation
- You'll receive a confirmation email
Refund Policy
- Full Refund: If you cancel before receiving your first privacy report, you'll receive a full refund
- Prorated Refund: After the first report, refunds are prorated based on unused time
- Processing Time: Refunds are processed within 5-10 business days
- Payment Method: Refunds are issued to your original payment method
Need Help? If you have questions about cancellation or refunds, contact our support team at support@hidemydata.com
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