Account & Billing
Cancellation and Refunds
Refund handling depends on whether paid case work has started and what was promised in the approved quote.
What to do
- Contact support with the payment email and quote reference.
- Explain what outcome or cancellation issue you are asking about.
- Support reviews the case status and payment record.
- Any approved refund is processed through the payment provider.
Useful notes
- Refund promises should match the approved quote and actual work performed.
- Do not include full payment card details in support messages.