Account & Billing
Managing Billing
Billing is tied to approved quotes and paid case work. Support can help reconcile payment or account issues.
What to do
- Use the same email for quote approval, payment, and account access.
- Contact support if a paid case is not visible after checkout.
- Include the payment email and quote context when asking for billing help.
- Do not send card numbers through the contact form.
Useful notes
- Payment details are handled through the payment provider, not plain support messages.
- Account/billing tests are still a priority before broad paid launch.